Privacy Policy

Privacy Policy

This privacy notice tells you what to expect when Ruff 'n' Ready collects your personal information.


Ruff 'n' Ready is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us.


Who we are

Here you can find our contact details and more about us.

How we collect information about you

We collect information about you when you purchase or book one of our products and services; sign up to our newsletters or make an enquiry (via email, over the phone or one of our website forms).


What personal data we collect and why we collect it

We will process personal data in connection with enquiries, purchases of our products and services, which may include:

  • Personal and contact details which will usually include title, full name, email and postal address
  • A record of contact with us such as via the telephone, through one of our website contact forms, or by email
  • Products and services, you have booked with us, as well as those you have been interested in
  • Contact forms collect your email, name and other details so we may contact you.


What we use your personal data for

We may use your personal information to:

  • Process your enquiry, or purchase
  • Provide you with information, such as quotations
  • Share information, if required, with essential business partners and service providers (for example, Couriers)
  • Update your records and the information we hold about you
  • Monitor and keep records of our communications with you and our staff
  • Manage and audit our business
  • Comply with legal and regulatory obligations and requirements
  • Contact you about our products and services offered within our group of companies


Your Rights 

In this section we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights under data protection law are:

 (a) the right to access;

(b) the right to rectification;

(c) the right to erasure;

(d) the right to restrict processing;

(e) the right to object to processing;

(f) the right to data portability;

(g) the right to complain to a supervisory authority; and

(h) the right to withdraw consent.


Our website and Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.


These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.


Who we share your data with

We may share information with essential and relevant third parties for the purposes of providing you with a good or service – for example, a courier that will deliver your goods.

As part of its business, we work with property owners, guides and partners in similar industries and other third parties. Any data collected on a third-party site and then subsequently shared with us under agreement with that company is subject to that company’s own privacy policy.

We will also, from time to time, run promotions. During registration, you have the option to opt-out of third party sharing for marketing purposes. If you opt-out, you will not receive material or promotions from any third parties we have agreements with.


How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.



If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

How do I change my cookie settings?
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit or To opt out of being tracked by Google Analytics across all websites visit


Our details


This website is owned and operated by Ruff 'n' Ready.

We are registered in England and Wales under registration number 5058071, and our registered office is at 33a High Street, Stroud, Gloucestershire GL5 1AJ.

Our principal place of business is at Unit 33a High Street, Stroud, Gloucestershire GL5 1AJ.

You can contact us:


(a) by post, to 33a High Street, Stroud, Gloucestershire GL5 1AJ;

(b) using our website contact form;

(c) by telephone, on 01453 751561

(d) by email, using info@ruff-n-ready,